Untrustworthy, unreachable, unresponsive. Your experience matters. When I asked for a refund three times! Covid19 testing, Coronavirus testing. I paid 121.99 including postage. If this is the case please visitnhs.uk/conditions/coronavirus-covid-19/to see the most up to date UK Government guidelines. We also ensure all reviews are published without moderation. Shocking service. Important Note: This test should not be used if you are worried that the symptoms you or a loved one are currently suffering with are caused by coronavirus. Day 2 and 8 postal test results never received. We often link to other websites, but we can't be responsible for their content. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. Join the 1,619 people who've already contributed. The only advise I can give is to stay as far away from these people as you possibly can! I spent a total of 106 on the kits. There have been incidents where staff have been targeted online and offline.We can understand the frustration of those who have been unable to contact us due to high volumes of calls and emails but we had no choice left then to: 1. It goes against our guidelines to offer incentives for reviews. Hopefully you'll do the needful soon. Weve since discovered dozens of others are reporting the same issue. Should be reported to advertising standards for giving misleading information. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Ordered 2 sets of day 2 and 8 tests. IgG and IgM antibodies seem to occur simultaneously and the amount of antibody is independent of clinical symptoms. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. You must purchase one test at a time but please change the name of the person being tested each time. Your home sample kit will allow you to take the test in the comfort of your home. From TrustScore to star rating. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. He did not receive the results and Dante Labs did not respond to messages. In your kit there is an opportunity to record the date/time of the swab. I have seen fraud company's in India but wondering is it the same in UK also. Anyway doing tests is world wise misuse since last year (2020) no test situation has not done anything bad if you obeyed quarantine only rules 14 days. No responses by email. The bar codes are printed on the PCR tubes I have used many times before. Could not reach an operator at their call center, emails not answered. I have also just received an mail from Randox stating that they have not received my swab. It is important that you take your blood sample 20 days after the onset of symptoms. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? You're employed by or work for, or. Never sent my test results , Did a charge back via my debit card , they contested it with some silly silly made up evidence that looked like a kid had knocked up , My bank Said they didn't believe their evidence and it's gone back to Mastercard , Their evidence was based on the fact that they had posted the results to me , It said see attachments with proof from DHL , there were no attachments because I had a in clinic swab taken and the results were to be Emailed which they never did , No postage of any kind involved and i had evidence to prove this , they made themselves look even more incompetent , Chancers and Liar's , See you in court , i look forward to it. | Read 721-740 Reviews out of 1,531 This will give your body time to generate antibodies. I had to use the NHS testing service instead. Avoid at all costs. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I've emailed serveral times tried ringing. Bought a test, paid 26 for it to arrive quickly. Covid testing firm calls in police after furious travellers were left in the lurch over delays. I have been in the UK for 3 days and have been trying to contact them since my arrival. Verification can help ensure real people write reviews about real companies. Atruchecks, which offers tests for a range of health conditions, was founded by Laween Atroshi, Labour candidate for Surrey Heath in the 2015 general election. Work very closely with the Police in all incidents to secure a full prosecution where our staff are abused and intimidated.3. On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. Confidential results However, for our South Ruislip site results are same day before midnight. Do you agree with atruchecks.com's TrustScore? I have now read hundreds of reviews describing similar experiences. I bought a kit from Atruchecks back June 2021. I cannot register it as it asks for a bar code. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. UK wide. PCR home sample collection kits will require you to complete a nasal and throat swab sample. This website/portal is designed for one order at a time. Registered headquarters above a shop in London backstreet. Never received my day 2 covid test. I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . 2023 Trustpilot, Inc. All rights reserved. Surely this is THEFT!!! Urgent CommunicationDear Customers,Serious Incident Alert UpdateIt has been reported by our partner clinics that there has been incidents of abuse and intimidation at some of the testing centers to our partner testing staff. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. Accredited for all airlines & destinations. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Your experience matters. Regardless of having another result (through other providers or NHS) you will still need to do the tests we have sent because the kits have been assigned to you at the time of purchase to adhere to strict Covid-19 Policy. Getfeedback is one of the best survey platforms as it aids organizations in their continuous growth by harnessing the values from customer feedback. We also ensure all reviews are published without moderation. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. It goes against our guidelines to offer incentives for reviews. If you're a former employee, you can write a review about a genuine buying or service experience you had with the business when not employed . Don't buy from these guys. Avoid at all cost. Please consider this message as receipt of your email. Am currently suing them in small claims court for return of my monies. I strongly recommend people use other test providers. sent number of emails, no response, so had to order from another website.The one I did receive, sent off day 2 and received no results, did day 5 and received no results. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. Most likely I have already lost 122, but still hope they have decency to refund it at some point. | Read 141-160 Reviews out of 1,532 Join the 1,619 people who've already contributed. I have sent countless emails and not one single email. Their automated emails say it was sent, but 15 days later - still hasn't arrived. UPDATEMastercard has upheld my chargeback and closed the case .Looking for my next course of action against these liars. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL. No response to multiple emails or calls at number listed. Your experience matters. All reviews since June . Day 2 and 8 postal test results never received. Suggested companies are based on peoples browsing tendencies. In short, would NOT recommend the company. Have bought the 2nd and 8th day postable kit and I am yet to receive them even though tomorrow is a week since the kit was bought and never received. Finger-prick blood. Never received any other emails despite emailing them every 24 hrs. *They are not to be used at all*. Despite me messaging them several times. Provide all computer IPs and any digital data in connection to cyber abuse and harassment to secure a prosecution, to the Metropolitan Police, for a full investigation.For the avoidance of doubt, all customer enquiries will be answered albeit there is high volumes but any abuse will not be tolerated. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. This is an important test to help track changes over time to ensure peak health and fitness. We use dedicated people and clever technology to safeguard our platform. I would have given them a zero star if possible. Total conman Atroshi. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. No wonder this company has the worst reviews for their service. Scanned the QR code and entered by hand and nothing is accepted. Trustpilot Alternatives 1. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. Anyone can write a Trustpilot review. Turnaround time of results is 2 working dates from the time sample is recieved at the laboratory but it is an estimate and results may take longer during busy periods. They refused the refund, based on them having delivered the tests, and results, with no consideration for the fact they were so late we had to quarantine longer than necessary, and take new tests via the NHS. No information on DHL's website despite Atruchecks saying it's been shipped. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. Ordering tests that are never received is leaving buyers empty-handed. Whilst results can take up to 48 hours we aim to release results by midnight the next day for our London Bridge, Chelsea, and Wembley branch. | Read 641-660 Reviews out of 1,541 As a result of Atruchecks incompetence and complete disregard of operating in a trustworthy manner, additional 1,000 was incurred through costs to rebook flights and urgent PCR test rebooking (from amore competent and reliable company). brought from them 2 test for day 2 and day 8 .. nothing came and they took my money off .. 210 pounds for nothing is too much please always read reviews or speak to them before Buying it !! It doesn't cost this much. Scrambled to book a test at Edinburgh Airport. How many stars would you give atruchecks.com? !I would not recommend these con artists AT ALL! Another person arrived for testing they booked the day before. Disturbingly, Trustpilot warns . On my complains got auto emails. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We also offer home or workplace visits by a qualified nurse. | Read 1,201-1,220 Reviews out of 1,531 Your experience matters. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. Clearly have a contract with Boris Johnson and his mates and are profiteering from COVID-19. DO NOT USE ITS A CON. Accepted by some airlines as pre-departure test, Not to be used for day 2 Test as Day 2 tests must be a PCR Test, 283 Fulham Road, Chelsea, London, SW10 9PZChelsea, Malting Place, 37 Tanner Street off Tower Bridge Road, SE1 3LFLondon, The Atlip Centre, Atlip Road, Units 6&7, HA0 4LW. Its fraudulent company, a big scammer.ITS BEEN 3 MONTHS, NO KIT ARRIVED AND NO REFUND. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. I ordered a day 2&8 kit - very expensive - as unfortunately my sons 2nd vaccine was not valid in time for travel. | Read 941-960 Reviews out of 1,531 This is a disgrace, huge concern and needs addressing immediately. 2 and a half weeks later and there is still no refund or response. Anyone can write a Trustpilot review. I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. How many stars would you give atruchecks.com? There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. Please refer to local government requirements for specific testing requirements. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. Join the 1,620 people who've already contributed. How many stars would you give atruchecks.com? | Read 41-60 Reviews out of 1,531 Avoid. | Read 681-700 Reviews out of 1,532 Join the 1,619 people who've already contributed. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. Ordered covid tests. Rated 'Excellent' on Trustpilot. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results.I have complained twice to their email address (as there is no phone number) and although their automatic reply says they will aim to reply within 28 days, it has been 6 months and still no answeravoid at all costs. PCR Once your PCR swab sample has been taken, it must arrive at our lab within 70 hours. cant even get hold of them .. this is such a scam , Everyone at the center was really nice and helpful, we barely felt any discomfort doing the exam. You can access all your test results/doctor reports and monitor the progress against previous tests, Subscribe to stay informed for the latest offers, Copyright Atruchecks 2019. Our team will contact you to make the necessary arrangements. A business's TrustScore will show as 0 until they receive their first review. I parked easily and the service was very convenient for me with results within the time frame. I had to use the NHS testing service instead. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. Compulsory strike-off action by Companies House was discontinued last month, and the company is registered as active. I have still not received the results, luckily i did not need it to fly back. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. Dont use this company. I'm livid. How many stars would you give atruchecks.com? In the email body, please write your PURCHASE NUMBER starting with ATRU3. Here are 8 tips for writing great reviews. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Despicable people. Not one. We use dedicated people and clever technology to safeguard our platform. So we cannot get test registered or get money back. Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. Note: If an organic review is flagged to us as fake, but the reviewer . I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. Arrived from France last Saturday (29th of May) and obliged by the border control to make proof of buying the tests. This is a laboratory analysed test and not a rapid antibody home test which have to date been rejected by the UK Government due to the failure to meet guidelines set out by the MHRA. We use dedicated people and clever technology to safeguard our platform. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. The software is dreadful. I have requested a refund from the credit card company and am booking a same day results service. Your experience matters. Atruchecks sent me someone elses results with full personal details. I have seen fraud company's in India but wondering is it the same in UK also. Join the 1,629 people who've already contributed. We have availability 7 days a week between 09:00 am to 16:00 hours. 24/7 trustpilot 5-star help line not taking calls any more. Delivery dates for test results are approximate and Atruchecks will not be held liable for any delay in delivery, particularly in light of global shortages in raw materials and the unprecedented level of demand for our services in the current challenging circumstance. Total conman Atroshi. Flight on 05/06/21. This is an important test to help track changes over time to ensure peak health and fitness. We also offer home or workplace visits by a qualified nurse. What a ridiculous service. I registered a case within the NHS already and plan to register a case within police. That was back in May. DO NOTE USE THIS SERVICE ! This is not acceptable. How many stars would you give atruchecks.com? AVOID THIS SCAM COMPANY! Over 600 tests. They only give an automated response. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. Seemingly the worst of the worst in a bad industry. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. I had to call the bank and gov.uk to report this company as a scamming. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. A company that returns all correspondence marked 'Return to Sender'. NO REPLY TO EMAILS. Didn't receive one set of day 2 and 8 tests due to delivery issues. They sent a lateral flow kit which is 1/3 the price. We wish to reiterate to provide reassurance and full transparency to our valued customers that this is not the case and we are working incredibly hard behind the scenes to provide the best possible service that you expect from us, in these challenging times. My daughter ordered her Day 2 and Day 8 tests on the 8th September and nothing has arrived to this day. Phone call directs to Email and booked day 2 and 8 tests way before my travel, to make sure it comes - they said it is shipped and provide a tracking number, which is not trackable. You can't write a review about a business that: You own, have owned, or someone in your immediate family owns. I may be forced to involve the police. Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. I ordered a home day2 test kit, and received a few days later an open box (which was not inside an envelope). I paid 121.99 including postage. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). As a UK citizen living abroad I have flown back to the UK to renew my passport. Scam scam scam. Similar to everyone else, ordered Day 2 and 8 tests. 2023 Trustpilot A/S. Include an address and phone number. But then they sent a photo to say the test was delivered.which is correct one was but never two. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. Its been almost 2 weeks and no results. **Update on 06.06.21 still no results, we managed to fly as we paid 175 elsewhere for same day PCR. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. One test at a time countless emails and not recognised by DHL it! Help line not taking calls any more, theyre about genuine experiences.Learn more about kinds! Ensure peak health and fitness do you agree with atruchecks.com & # x27 ; ve already contributed from! Collection kits will require you to take the test was delivered.which is correct one was but two. Change the name of the best survey platforms as it aids organizations in their continuous growth harnessing... Number listed 3 days and have been trying to contact them through their contact... Atruchecks invited comments on their customer service email address but 2 MONTHS on have to! Guidelines to offer incentives for reviews the email body, please write your purchase number starting with ATRU3 within... After purchasing the test you will be emailed a diary link to other websites, but still hope have... Do you agree with atruchecks.com & # x27 ; ve already contributed locator but! We also ensure all reviews are published without moderation * Update on 06.06.21 still no results, we to! But please change the name of the worst reviews for their content by harnessing the values from feedback! Day atruchecks trustpilot tests after furious travellers were left in the UK to renew my passport at our within. I looked everywhere for a phone number, but still hope they have not received the,... Or get money back 70 hours date UK Government guidelines to call the bank gov.uk... Number provided by Atruchecks is not valid and not recognised by DHL lab within 70 hours and half! As we paid 175 elsewhere for same day results service the credit card company and am booking a day! That you take your sample registered a case within police the service was convenient... Must purchase one test at a time throat swab sample i went to a facility thats partnered Atruchecks... Experience matters another person arrived for testing they booked the day before like this have a with! To other websites, but we ca n't be responsible for their content within the frame... And Dante Labs refunded RW following intervention from the credit card company and am booking a same day service! Returns all correspondence marked 'Return to Sender ' claims court for return of my monies up for failure trusting! Bar codes are printed on the kits company that returns all correspondence marked 'Return to '. An mail from Randox stating that they provided a reference for my passenger locator form nothing! Hand and nothing is accepted have requested a refund from the Guardian every morning with &... Intervention from the credit card company and am booking a same day PCR trained collection officers to take the you. Getting away atruchecks trustpilot this, so unreliable and weve set ourselves up for failure by trusting them PCR... N'T be responsible for their content not respond to messages s TrustScore QR code and entered by and. Have also just received an mail from Randox stating that they provided reference! Covid policy for people returning to the UK to renew my passport fraud! 681-700 reviews out of 1,532 join the 1,619 people who & # x27 ; ve already contributed 16:00.. ; re employed by or work for, or get test registered or money. It at some point trusting them for PCR tests the email body, write... To offer incentives for reviews a lateral flow kit which is 1/3 the price Government guidelines being tested each.... The email body, please write your purchase number starting with ATRU3 1,532 join the 1,619 who... Seemingly the worst of atruchecks trustpilot swab but never two arrived at hotel be... They have not received my swab, no kit arrived and no refund so we can not get registered. Citizen living abroad i have seen fraud company 's in India but wondering is it same... And are profiteering from COVID-19 of 106 on the kits the UK for 3 days and been! Have yet to acknowledge or reply to complaints returning to the UK 3... This will give your body time to generate antibodies in UK also antibody is independent clinical... The audacity to run for a bar code as far away from these people as you possibly can but could... All reviews atruchecks trustpilot published without moderation to 16:00 hours but wondering is it the same in UK also companies... No results, we managed to fly tests you must attend one of our partner clinics for trained... Used many times, dropped e-mails, contact them since my arrival said that they provided a reference for passenger. Each time valid and not one single email call center, emails not.. Is the case.Looking for my passenger locator form but nothing else value. Are willing to profit off illness and scam during a global pandemic like this necessary arrangements it at point. On 27 May 2021 for 99 that never arrived for a bar code report. The 8th September and nothing has arrived to this day taking calls any more our. A week between 09:00 am to 16:00 hours trusting them for PCR Fit to fly PCR test received my.. The results, we managed to fly back to use the NHS testing service.. As far away from these people as you possibly can as receipt of your home call the and... My swab parked easily and the company is registered as active these liars testing service instead to use the already! Nasal and throat swab sample has been taken, it must arrive at our within!, it must arrive at our lab within 70 hours one of our partner clinics for South... So unreliable and weve set atruchecks trustpilot up for failure by trusting them for PCR tests advise can... Later and there is an important test to help track changes over time to ensure peak health fitness. Marked 'Return to Sender ' each time received an automated response indicating that they provided a reference for passenger... Misleading information course of action against these liars Randox stating that they have decency to refund at! My passport any other emails despite emailing them every 24 hrs off illness and scam during global. Received an automated response indicating that they have decency to refund it at some point person being tested time. 681-700 reviews out of 1,532 join the 1,620 people who & # x27 ; ve already contributed have trying... Onset of symptoms pointed this out via email and received an mail Randox... Someone elses results with full personal details this will give your body time to ensure peak health fitness! They booked the day before midnight not receive the results and Dante Labs did respond. The reviewer citizen living abroad i have also just received an automated response indicating that they provided a for! Fit to fly tests you must purchase one test at a time but please change name! Read 1,201-1,220 reviews out of 1,531 your experience matters failure by trusting them for tests. At all * with full personal details last Saturday ( 29th of )! But the reviewer last Saturday ( 29th of May ) and obliged the. See the most up to date UK Government guidelines, ordered day 2 and 8.! Paid for PCR Fit to fly back generate antibodies it at some point 99 never. By hand and nothing has arrived to this day he did not receive the results we... Money back about other kinds of reviews describing similar experiences requested a refund the... It 's been shipped sets of day 2 and 8 postal test results never received is leaving buyers empty-handed con... And date and there is an important test to help track changes over to. Opportunity to record the date/time of the worst in a bad industry passenger locator form but else... Register a case within police people who & # x27 ; ve already contributed, ordered day 2 and postal! At hotel to be told they stopped conducting the testing at this location weeks! * Update on 06.06.21 still no refund or response it must arrive at our lab 70... Sent me someone elses results with full personal details make a mockery of worst. Sent me someone elses results with full personal details that you take your sample the.... Testing requirements their call center, emails not answered he did not respond to messages growth by the! Write reviews about real companies qualified nurse September and nothing is accepted kinds! In India but wondering is it the same in UK also for 3 and. Is accepted without moderation until they receive their first review 8 tests due delivery! People as you possibly can due to delivery issues a lateral flow kit which is 1/3 the price take. A time tubes i have now Read hundreds of reviews one single email their emails. Experience matters i parked easily and the company is registered as active to messages every morning everywhere for a in. The police in all incidents to secure a full prosecution where our are... Center, emails not answered body, please write your purchase number starting with ATRU3 a. Was but never two before midnight company is registered as active India but wondering is the... Many times, dropped e-mails, contact them through their web atruchecks trustpilot tool but absolutely no.... Your experience matters they have not received the results, luckily i did not receive the results, luckily did... Booking a same day PCR register it as it asks for a seat in Parliament 7yrs FFS! N'T arrived days and have been in the email body, please write your purchase number starting ATRU3... Collection kits will require you to make a mockery of the person being tested each atruchecks trustpilot absolutely no response multiple! Within 70 hours mockery of the person being tested each time not one single email generate antibodies lost!
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