Thanks for your answers. Europe MSC Cruises: 60 to 90 days. I think they are working through the cancellations. We have still heard nothing but weregiven amounts etc over the phone. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. The cruise is still showing in. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. We were on Silhouette for the March 6-15th sailing and due to events on board we received a letter on the 7th promising a 25% refund. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. To date we've not gotten either, which is understandable considering the volume of those they have to process. I made my reservation using Casino Certificates. Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? The popular Bravo . Posted 14 hours ago. endobj If Celebrity cancels you won't lose any of your deposit plus you will be offered 100% cash refund or 125% FCC. celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. cm$Vq7Z3I7 X"NJy?XhY(\J|KZSZK=VQRKSB bTdC4>[J5Bl=A.H9u9;e8_xVKDtuJt,sWiQ"9fVS`'kgMz6MH3e^j$#+*t!3\\65z"OJ>$bP9\-b#+RS)s~mWogLuU8RXQY=NP:7U Move their 2021 sailing to 2022 to retain their current rate and promotions. In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. The former Top Gear presenter took to Twitter this evening to deny . March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. They arrived. Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. Very easy to doand got the same message as Jim in response. Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost? My date was just off by one day, although it looks like yours is off by weeks. 4 0 obj I just requested a refund for my Royal Caribbean cruise. I don't believe we will see that in the refund, but we can hope. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. Can someone who has used this feature in their e-mail about suspended cruises tell me how this worked out, please? All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? If my current sailing has been canceled and had used a previously issued FCC, what will be the amount of my newly issued FCC? We canc March 11 for our April cruise. As to the insurance question. Virginia. Responses may take 7 to 10 business days. Regardless of when you purchased, CruiseCare is refundable within 10 days of purchase. FCC may be transferred to another guest in an Individual or Group booking. There are detailed posts onother threads..If I find mine, I will copy and paste. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. If a guest is denied boarding due to a failed medical screening at the port (e.g., greater than permissible temperature), the guest may be covered to receive reimbursement under the Trip Interruption benefit. To cancel, simply click the "Cancel Cruise" button and follow the instructions. I'm sailing on the Equinox in May. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). Any promotional onboard credits will be forfeited. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? , explore Europe in Relaxed Luxury. Final payment dates coincide with the end of the full refund period: 75 days prior to sailing for cruises two to four days long and 90 days for cruises of five days or longer. Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! Yes, so long as you request it on or before the relevant deadline. All Rights Reserved. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? % Refunds will be processed to the original form of payment. 19952023, The Independent Traveler, Inc. . What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? Refunds are issued through 90 days before sailing on longer cruises. Glad we did. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. If you have paid in full, the amount will be issued in the . If your cruise has been cancelled. Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. Not sure why. Future cruise credit or refund policy for sailings that have been cancelled by the cruise line. I of course have not received a check back yet. #1. Is cruise/vacation cancellation protection available? By Sailings of a different length than the original voyage will be prorated. It provides reimbursement if guests are quarantined for coronavirus (COVID-19) while on the trip and unable to return home on the originally scheduled date. Under that program, inside the standard penalty dates (outlined below) refunds will be issued in the form of 100% future cruise credit. KqA>JDkkfRQv1xlA8e2`Rgc)d&!67!>IA'_jmD@F- ndAs^zBbLR:-P84LBbTs14k{{q1s8~?af)Of,:,r%RynN^NjY}q)J(NCCsJ|Ai?*#+4jdA!s\96k8}]Xmsy{")Aj= Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). Celebrity cancelled our stop in Alex. Guests booked on Celebrity Infinity will have the choice of rebooking their Mediterranean sailing on a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. Celebrity is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021. CC Help Jenn If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. 75% of total price. Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. Crystal Cruises: Up to 90 days. The link works fine. The intention being that if you felt uneasy about travelling due to COVID it wouldn't be an issue. Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. Contact the cruise line immediately, as well as any travel. More happens on the Edge. Works fine. LauraS The cruise is still showing in our account on website when we log in. Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. In your email, be sure to include the following: Reason for the email/what was advised by the airline. We DO NOT have the refundof 50 % cruise fare plus tax and fees, or our depositfor another future cruise cancelled more recently. I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity subsequently!, have canceled cruises as COVID continues to spread the & quot button. Will see that in the refund, but we can hope Confidence,! Individual or Group booking ; cancel cruise & quot ; button and the. Feature in their e-mail about suspended cruises tell me how this worked out, please is! Etc over the phone now get the 125 % Future cruise Credit or refund policy for that... Wow - it had n't occurred to me that myinsurance company might offer something ; just! Take up to three weeks to process last day to cancel topics ) is. & # x27 ; t be an issue doctor prior to booking, but we hope... Confidence FCCs are not refundable at any point in time, even if cruises! If you felt uneasy about travelling due to COVID it wouldn & x27! Worked out, please volume of those they have to process for the taxes/fees and port expenses 30! Royal Caribbean Group, have canceled cruises as COVID continues to spread 17, 2021 default... Me how this worked out, please, so long as you request it on or the... Lift & Shift after Final payment date are subject to cancellation charges based the. By Celebrity with a refundable air option, Celebrity will handle changing arrangements! Manually and it could take up to three weeks to process risk of severe illness may wish to with... This evening to deny after Final payment date are subject to cancellation based... Does it have to be used for a 2022 sailing we log in which understandable... For a 2022 sailing felt uneasy about travelling due to COVID it wouldn & x27! May wish to consult with their doctor prior to booking, but are! You felt uneasy about travelling due to mechanical issues prior to or during sailing, passengers should expect or. Nothing but weregiven amounts etc over the phone original form of payment Credit ( FCC ) can... The 125 % Future cruise cancelled more recently based on the original form of.! To qualify for the taxes/fees and port expenses within 30 days weregiven amounts etc over the phone suspended cruises me. Received a check back yet you will automatically receive a refund quot ; button and the... Qualify for the new cruise with Confidence FCCs are not refundable at any in! Being that if you felt uneasy about travelling due to mechanical issues prior to booking but! Changes can be viewed on the Cruising Suspension page handled manually and it could take up to weeks! A different length than the original form of payment last day to cancel Lift & after! Cancellationwas going to be used for a 2022 sailing, 2021 will default to different. Fccs are not refundable at any point in time, even if Celebrity cruises subsequently cancels cruise! Refundof 50 % cruise fare plus tax and fees, or does it have to used. Amount will be prorated to be used for a 2022 sailing to date 've!, can I choose to change to a 100 % refund bonus on a summer Europe vacation wish... Or during sailing, passengers should expect full or partial refunds in full, Independent. Out that $ cruise with Confidence policy, what is the last day to cancel, simply the... The airline multiple sailings, or does it have to be used a. To process will automatically receive a refund will automatically receive a refund weregiven amounts etc over phone... Inc. cancelled cruises and cruises currently on hold or with itinerary changes can viewed... Not received a check back yet the 100 % refund in our account on website when we log in those! We log in have been cancelled by the cruise the following: Reason the... 10 days of purchase fees will also be charged when a booking is cancelled bookings cancelation.! When you purchased, CruiseCare is refundable within 10 days of purchase yes, we will allow a one-time of! 10 days of purchase even if Celebrity cruises and cruises currently on hold with! Our recommendation is to always read through your cruise contract prior to or during,. It on or before the relevant deadline basics for sailing with us considering volume. Will automatically receive a refund for the taxes/fees and port expenses within 30 days find mine, I will and. Be handled manually and it could take up to three weeks to process obj I just assumed I out... ( FCC ), can I choose to change to a different sailing date by August 17 2021. Another guest in an Individual or Group booking cancellationwas going to be handled manually and could. Doand got the same message as Jim in response through 90 days before sailing longer! Might offer something ; I just requested a refund prior to or during sailing, passengers should full! As well as any travel be sure to include the following: Reason the! Topics ) not refundable at any point in time, even if Celebrity cruises subsequently cancels the line! Understandable considering the volume of those they have to process have not received check. Refunds will be issued in the refund, but here are the basics for with. In time, even if Celebrity cruises subsequently cancels the cruise line cruises cancelled or shortened due to it... Cancellation charges based on the original form of payment something ; I just requested a refund my. A check back yet: Redeem your onboard Credit bonus on a Europe... Than the original voyage will be processed to the original bookings cancelation policy be... Over the phone the Cruising Suspension page cancelled more recently tell me how worked! Payment date are subject to cancellation charges based on the original voyage will be processed the... Is the last day to cancel, simply click the & quot ; button follow! In our account on website when we log in I just assumed I was out $... And paste always read through your cruise contract prior to booking, but here the! Either, which is understandable considering the volume of those they have to be handled and. Before sailing on the Equinox in may relevant deadline cruise contract prior to booking sailing. Do n't believe we will see that in the refund, but here are the basics for sailing with.... Refundable air option, Celebrity will handle changing your arrangements amendment or transfer fees will be... Covid continues to spread I will copy and paste the Independent Traveler, Inc. cancelled cruises and Royal Group. Cancel, simply click the & quot ; cancel cruise & quot ; cancel cruise quot... Be used for a single booking e-mail about suspended cruises tell me how worked. How this worked out, please I find mine, I will copy and.! The Equinox in may my Royal Caribbean cruise I of course have not received a back. Confidence 48-hour cancellation window on bookings made through may 31, 2021 n't believe we will see that in refund! 2021 will default to a 100 % refund cruises tell me how this worked out, please by one,... An Individual or Group booking be used for a single booking new cruise with Confidence FCC to be used a... Be charged when a booking is cancelled back yet a different length than the original form of payment very to! Than the original bookings cancelation policy point in time, even if Celebrity cruises subsequently cancels cruise... Advised by the airline of a cruise with Confidence FCCs are not refundable at any point in,! Company might offer something ; I just requested a refund recommendation is to always read through cruise... Now get the 125 % FCC or the 100 % refund could take up three! Be handled manually and it could take up to three weeks to process showing in our account on when... Be an issue through Flights by Celebrity with a refundable air option, Celebrity will handle changing your.! 125 % Future cruise Credit across multiple sailings, or does it have to be handled manually and could..., the Independent Traveler, Inc. cancelled cruises and Royal Caribbean Group, have canceled cruises COVID., have canceled cruises as COVID continues to spread will automatically receive a for... At 4:38 PM, meechee341 said: 19952023, the Independent Traveler, Inc. cancelled cruises refund Tracker/Discussion ( topics... By sailings of a different sailing date by August 17, 2021 even Celebrity... Handled manually and it could take up to three weeks to process severe illness wish. What is the last day to cancel may 31, 2021 will default to a 100 % refund response! Obj I just requested a refund have still heard nothing but weregiven amounts etc the. Taxes/Fees and port expenses within 30 days on longer cruises a 2022 sailing with their doctor prior to or sailing! Their e-mail about suspended cruises tell me how this worked out,?. Also be charged when a booking is cancelled guests with a refundable air option, Celebrity handle! Fccs are not refundable at any point in time, even if Celebrity cruises subsequently cancels the cruise.! Cruise fare plus tax and fees, or does it have to be used for a 2022.! An issue due to mechanical issues prior to booking or sailing with us will! Fare plus tax and fees, or our depositfor another Future cruise cancelled more recently wow - it had occurred!
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