Take a look at the following criteria for receiving refunds for your canceled flight: By accessing the main site, a tourist can obtain a refund from Thai Airways. THAI also has codeshare arrangements with more than 20 other airlines. With the help of this policy, visitors can easily revoke their bookings. As of 01st of April 2020 01st of October 2021 all TG961/960 Stockholm Bangkok Stockholm are cancelled (with some exceptions). About 3,800 crew members and 900 pilots are on the payroll and salary totals have dropped to 700 million baht from two billion baht per month previously. No one arrived. A flyer may be levied a reversal cost in case he or she revokes a flight in 24 hours of the planned schedule. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. All flights from Stockholm - Bangkok are cancelled between 01 April 2020 - 01st of October 2021 03 February 2021 Thai Airways International are forced to cancel flights due to the coronavirus. However, those who used an online travel agent to book flights but organised their accommodation separately will have to claim on their travel insurance and will be successful only if they bought one of the 50% of policies that pay out in such circumstances. The Corporate Image and Communication Department of Thai Airways International Public Company Limited (THAI) has clarified that due to the temporary suspension and disruption of operations following the COVID-19 outbreak which resulted in a significant number of passengers being unable to travel, THAI has offered to accommodate passengers who were subject to flight cancellations or travel restrictions by extending the validity of their air tickets or converting their air tickets into travel vouchers equivalent in value to the amount paid for their original booking or refunding the air ticket without any fee or surcharge. All rights reserved. It said: Thai completely appreciates the inconvenience caused to passengers as a result of its current legal situation, which is why a number of policies have been put in place in the interim to accommodate passengers to the best of its abilities, including flexible rebooking at no extra cost, extension of the validity of tickets until December 2022. These reasons could be adverse weather conditions, air traffic, bird strikes, and others. Once the flight takes off, you will not be allowed to cancel your flight, under the Thai Air tickets cancellation policy. Firstly open the main website of Thai Airways.2. Well send you an email to re-activate your account and enter a new password. Furthermore, this air carrier can benefit certain passengers who are experiencing health problems comparable to those induced by the virus. Hence, under the Thai Airways cancellation policy, a request for a refund can be made. The airline operates non-stop flights to more than 75 destinations in 35 countries. It can include Flexi Saver Plus, Royal Silk Plus, Flexi Saver, and Basic Flexi. 2. Moribund Airways (formerly known as Thai Airways are going no where fast. Assuming that the tickets are booked as part of a package that includes taxi hire, hotel reservations, trip services, and so on, you will be levied the appropriate revocation fee. 9. If you are booked direct with THAI via thaiairways.com, please contact your local THAI office. Passengers may have entire control over whether or not they may want to travel with the carrier. Passengers may check your flight status here. Book Flights from Chengdu to Kuala Lumpur with Thai Airways. Already have an Executive Traveller account? Owing to this, if the carrier claims compensation on your behalf, it will deduct a cost of 30% from the total amount you can get. Reversals can occur for a variety of reasons. If youve forgotten your password, simply enter your email address I . This category only includes cookies that ensures basic functionalities and security features of the website. Redeem your THAI Travel Voucher. 13 January 2022 As a result of the recent changes to Thailand's travel and entry requirements on 21st December 2021, we want to ensure we provide greater flexibility to passengers whose travel plans may be directly affected. On flights departing from Europe, you may also have a right to compensation (more on this below). Airline Flight Incidents Thai Airways - refund and cancellation policy Thai Airways - refund and cancellation policy Select problem Flight cancelled by airline Flight cancelled by me Flight delayed Denied boarding Luggage: Delayed / Lost Package tour cancelled Get up to 600 * in compensation and your ticket refunded i i Check claim for free The case has highlighted the lack of financial protection for those using online agents to book flights only. This reimbursement can be used to compensate flyers for any losses or hardships they have experienced. I would not be surprised if TA didn't make it out of bankruptcy. . However, it did not immediately approve proposals in the revised plan to deal expeditiously with creditors in countries or territories where there is a risk, according to the airline, of its aircraft being seized. I'm curioue to see how long people have waitied for refunds from Thai? But opting out of some of these cookies may affect your browsing experience. Changing your mind doesn't mean you get a refund. Now, wait for the final response regarding the confirmation of the reversal process from the operator. That seems like a frankly unacceptable amount of time to return the money, especially since I'm trying to use the funds to rebook another flight. Refund payments paid through credit cards and other means, to be complete by the 31st of January 2024 Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. Thus, for such circumstances, Thai Airways has implemented a COVID-19 policy. If successfully implemented, it will see the states shareholding in the flag carrier reduced to 33% in the runup to the firm being refloated on the Stock Exchange of Thailand (SET), a development now expected sometime in 2025. The airline buckled under the pressure of US$9.8 billion in debts and the worldwide travel downturn. All customers are now creditors of the company and under Thai law Thai Airways cannot dispurse funds until its rehab is completed. In 2019, the airline posted a loss of US$382.2 million. After following the cancellation, you can click on the raise a refund request. There is no service fee in case you cancel your Thai Airlines reservation online. To initiate the process, kindly navigate the Thai Airways website. Thai Airways was awarded by Skytrax with the World's Best Airline Lounges Spa Facility in 2016. A call this morning confirmed refunds are still on hold but it is hoped to return customers money in November. The following year, Thai lost US$369.5 million. Fill out the form with the correct reversed flight information and submit it to the carrier. Thai Airways Internationals revised business reorganisation plan was approved by the Central Bankruptcy Court. After you submit refund, you will get an automatic email to acknowledge your request for refund of the travel voucher. The policy for refunds stated a wait of 180 days for $8000 worth of x2 business class fares to be refunded. Cancelled flight with Thai Airways Sometimes, Thai Airways cancels flights, and this can be very frustrating to have to deal with as a traveler. The following are the compensation, concerning the Thai Airways cancellation policy, stated for tourists: The refund policy is one of the most accessible options for travelers who do not wish to use the booked reservations. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. If your Thai Airways flight departing from the EU or UK is cancelled, delayed or overbooked, and you end up stuck at the airport because of this, you are entitled to certain services for free. Thai Airways finally given bankruptcy protection in Sept. The revised business plan, approved on Thursday, was submitted on July 1st last and came after a creditors meeting was held electronically on September 1st 2022. This policy or feature can be very flexible for travelers. Visit www.thaiairways.com for more information. -Passengers needs to contact the THAI office where the ticket was issued. It determines all of the reversal terms. On 5th March 2021 we received an email stating that unused vouchers would be refunded between 1st July 2022 and 31 December 2022. In accordance with the EU Regulation a delay occurs when a flight is delayed beyond its scheduled departure time by 4 hours for flights of more than 3.500 km, by 3 hours for flights between 1.500 km and 3.500 km as well as intra-Community flights of more than 1.500 km, and by 2 hours for flights of up to 1.500 km. It is reported that part of the deal reached on Thursday with the bankruptcy court was to begin refunding customers who bought tickets before Thai Airways moved in May of this year to file bankruptcy. The other option is to keep using the voucher and TG has updated the expiration date to be valid until December 31, 2023. Thai Airways is particularly critical this year to the kingdoms foreign tourism prospects with its flight schedule to Europe and the United Kingdom offering some of the most competitive fares to potential visitors to the kingdom. In such scenarios, you will be entitled to receive compensation. Our contact centre in Bangkok is available on email contact@service.thaiairways.com and on +66 2-356-1111. All rights reserved. Well send you an email containing the activation link. Our flight deals will help you go on a vacation without bothering about the budget. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Alaska Airlines also tends to offer the cheapest premium fares, which reflects that reality. Please read the following reasons why a traveler may cancel a reservation with Thai Airways: A customer can cancel Thai Airways flight by using different ways depending on the timing of his or her cancellation request. To take advantage of the Thai Airways 24 hour cancellation feature, you will need to take a seven-day difference. In light of the cancellation policy, it is now easy to reverse a plane ticket. The Thai Airways cancellation policy can be helpful in several situations. Thai Airways flies high as numbers skyrocket as it flies tourists into the kingdom from Europe, British Airways snubs Bangkok in favour of elite travellers to Singapore as Thai Airways load levels rise, Thai Airways 25 billion funding request from state coffers rebuffed by a senior Finance Ministry official, Thai Airways still requires borrowed time and money as firm submits survival plan to the bankruptcy court, Thai Airways seeking business rehabilitation plan that has the unanimous support of its creditors, Thai Airways seeks a second and last extension to file its survival plan with the Bankruptcy Court on March 3rd, Ex Chairman of Thai Airways jailed in Bangkok for abuse of authority on fateful flight from Tokyo in 2009, Shares slump as Bangkok court sets two hearing dates to consider Thai Airways restructuring plan in full, Thai Airways probe into its low fare income for 2019 in move overseen by former met police commissioner, Thai Airways files for bankruptcy and gets court protection here as heavyweights are brought on board, Thai Airways and its workers face an uncertain future as it prepares to fly into bankruptcy protection in June, Thai Airways to file for bankruptcy in survival and restructuring plan which could still see jobs lost as it unfolds, Thai Airways suspends flights to six Chinese destinations as coronavirus outbreak grows with 304 deaths, Thai Airways in peril boss tells executives there is not much time to save the airline from closure, Deputy Transport Minister calls talks with Thai Airways, seeks new business plan in 3 months. Refund payments paid through credit cards and other means, to be complete by the 31st of January 2024, Management wanted to deal with creditors threatening to seize Thai Airways aircraft in key territories as a priority, it is a key problem, Leaner Thai Airways with lower operating costs is filling seats on flights again this year from Europe, Drawn out process where the Bankruptcy Court keeps oversight over all key decisions regarding creditors, Cornerstone of rehabilitation plan is the conversion of debt to equity in a slimmed-down 25 billion rights issue before a new stock exchange return, Risk of aircraft being seized still exists in some countries and territories, executives sought approval to deal with the problem but the court demurred, Bangkok Bank has emerged as a key dissenting creditor against the plan and has expressed scepticism about the airlines ability to find further credit, Deputy Prime Minister Supattanapong Punmeechaow, Recent assurance from Minister of Tourism and Sports, Crisis in the Royal Thai Police over the extortion of, Commander of the Metropolitan Police Bureau Police. We are truly sorry about this., UK set to cut air passenger duty on domestic flights, Original reporting and incisive analysis, direct from the Guardian every morning. He commenced working with the Thai Examiner News Desk in May 2018. Click on it. How to Apply for Money Back? Thailand threw a tourism party. You can now search for the return form on the site. Update regarding Thai Airways cancellations. And it should have passed the funds or a refund along to you without delay. However, the revised plan submitted to the court, although supported by the Ministry of Finance which is also a key creditor, has faced tenacious opposition from other Thai-based creditors in particular from Bangkok Bank, one of Thailands largest banks and lenders. Albuquerque International Sunport Airport Code, United Airlines Unaccompanied Minor Policy, Thai Air Tickets Cancellation Policy Terms, Thai Airways COVID-19 Cancellation Policy, How to Cancel a Thai Airways Plane Tickets, Method 1: Thai Airways Flight Cancellation via Main Site, Method 2: Cancelling Thai Airways Flight Over the Phone, Thai Airways Canceled Flight Compensation, Thai Airways international Baggage Policy, https://www.youtube.com/user/ThaiAirwaysChannel, Top 10 Largest Airlines in the World as per their Fleet Size, Top 10 Largest Airports in Asia You Might Not Have Heard of, 10 Best Fastest Commercial Planes in the World. 3. I'm still waiting. I have waited more than a year. That said, I would love to see what the new plans are, 1 hour ago, Soidog said: Until large Thai businesses learn the importance of get the best people in the world to manage your globally connected businesses and not just the best Thai to manage it, then they will always struggle. Find the lowest prices for flights from Chengdu to Kuala Lumpur and enjoy award-winning service and in-flight entertainment from Thai Airways See all great offers! In case, a passenger fails to board a flight and does not apply for money back, she/he will not be refunded any money. Sources within the airline also point to the support of the Ministry of Finance which has underlined the importance of the airline converting its current debt to equity over the next two years with a view to a renewed stock market listing in 2025. Economic chiefs promise a brighter 2023 for Thai people despite the more gloomy world outlook for the year, Fears for Aung San Suu Kyi who faces 33 years in a Myanmar prison held under primitive conditions, PM orders full force help for Thai nationals and families linked to the Poipet casino disaster in Cambodia. I'll not name names because of the defamation laws here but will never deal with a Thai Agency again, strictly airline's own websites from now on. 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