It just keeps downloading and never downloads. Your vacation simplified, personalized. I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. Which phone number did you call? IDK why no 8-tops, but not interested in them. Can't click on it. Spend more time connecting with each other and doing what you love on a Princess MedallionClass vacation. Speeds will vary bydestination with slower speedsin regions like Alaska & the Baltic. It's just, dammit! In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Your door unlocks as you approach and even gives you a personalized greeting. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. In addition I cant find the photo anywhere. And they are the new kid on the block. Therefore I cant complete the check in process. Is the app available in multiple languages? App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. The app crashes on open on my Galaxy S8. CRUISE CHECK-IN WITH MEDALLIONCLASS APP. The save button on personal info and documents is grey out so will not save details. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. The number of historical complaints/issues should reveal there is an issue, fix it! Very frustrating. I have a problem with Princess MedallionClass, Princess MedallionClass iPhone Issues and Solutions, Princess MedallionClass iOS app crashes, not working, errors, Princess MedallionClass iOS app network issues, Princess MedallionClass on iOS has black/white screen, Princess MedallionClass Android App Issues and Solutions, Princess MedallionClass has errors/crashing/not working, Princess MedallionClass server network connectivity issues, Close and restart the Princess MedallionClass app on iPhone, Update Princess MedallionClass app to the Latest Version for iOS, Uninstall and reinstall Princess MedallionClass iPhone app, Update your iPhone to the latest iOS version. Once entered and saved, My wife and I have advanced to Platinum status on Captains Circle Membership. Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. Princess MedallionClass does not seem very safe to us. The WiFi isn't what Princess advertises on their website. I think this is down to semantics. What happens if I lose my Medallion wearable? To resolve Princess MedallionClass network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". Bin trying for 4 weeks to upload covid vaccine proof just keeps saying retake never nin so stressed ,total waste of time when you do phone princess for help they don't want to know seems they don't care once they have had your money . This is our 1st (ta && ta.queueForLoad ? The app won't load on our home computer either. The new xiSafety system accelerates and strengthens safety and security operations onboard a MedallionClass ship. Previous message had wrong email address: I kept getting booted off of it, logging back in was . - Onboard Packages I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. But we suggest you download the app prior to boarding to enjoy seamless boarding with OceanReady. CC Help Jenn I need to pick up my Medallion device at the port. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050170', '');}, 'log_autolink_impression');cruise site out there I just call - and endure their half hour waits to talk to a real person to book.. total lack of customer service by Princess. This app makes me not want to cruise with Princess. more, You seem to have JavaScript disabled. I cannot link my booking number. Even she had troubles. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? . That eventually went away. Booking name Rene Enjoy Games Under the Stars, location-based scavenger hunts and other games. Also, mention the most recent voyage you were on with Princess. services, family and friends locator, ship navigation, interactive fun, and I want to be able to use the app. It also offered a 4 or 6-top. But all guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation. Thanks. It begins with your Medallion, a quarter-sized, wearable device that enables everything from touch-free boarding to locating your loved ones anywhere on the ship, as well as enhanced service like having whatever you need, delivered. Right now, it is hit and miss/for some, not others/very poorly developed. Unable to complete personal nformation. Looking to avoid a crowd or standing in line? Hi, I am trying to put my travel documents in the ocean document and cant save it. Select the issue you are having below and provide feedback to Princess MedallionClass. Je ne peux pas prendre ma photo. Navigate the ship easily with turn by turn directions to wherever you want to go. The Medallion app opens. It's recommended to create a New Account if you don't have one already. And they need to wait 90 minutes to do this? . I had this interaction yesterday when checking DMW function. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! The app crashes on open on my Galaxy S8. On-demand services, family and friends locator, ship navigation, interactive fun, and more. Can't sign now for my wife. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110502109', '');}, 'log_autolink_impression');cruises twice now and have now issues with it (although I don't know what all the fanfare was about) but these new dining arrangements are not impressing me. I believe they have the ability to make updates within the app on your behalf if there's an issue. Still no go! Arizona. Also, mention the most recent voyage you were on with Princess. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. Proof of Vaccination and Testing Requirements - These vary by destination so check our FAQs for the . Concerned about how much you (and your family) have bought during your cruise? Have white screen of death so cannot complete my personal details. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I have tried doing it manually and scanning but to no avail. You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting: *Currently only available for US residents. 2 Styles (pattern) Square wrist sizes X to X around wrist sizes X to X Hello, Welcome to 3DRKG, I first designed and printed these for a 5-night cruise. I think they were having server issues this morning. My app no longer shows me as green line. No, the Medallion contains no information at all. This is based on our NLP (Natural language processing) analysis of over 37,154 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Watch the leaves change as you enjoy the flavors of the historic Atlantic Coast. It didn't recognise anything again. Can't enter in dates. Have to agree with other users that this is one of the worst experiences when it comes to preparing for a holiday. UPDATE: I was able to get in on my tablet using log in with booking number. Its the worst (ta && ta.queueForLoad ? Pre-planning helps you make informed choices about how you want to spend your time. Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. Its not allowing me to enter personal info. I'm from. Started June 21, 2021, By Not able to download app. Good to hear you finally found a way! I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". I think they were having server issues this morning. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Seems to be no way to swipe or click out Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. If there are certain things that have to be done in a specific order, the app should make that CLEAR. Tried restarting the app and restarting the phone with no success. Why is my COVID pass still pending 3 days before the sailing date ? Can someone hack the system and get personal info? However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). Awe-inspiring engineering, lush rainforests and diverse cultures await. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. ), You will be able to leave a comment after signing in, By Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. They will be able to just race on board with their medallions! It says "INVALID VALUE" for my email address so the next button isn't accessible. I am incredibly disappointed & I am not having any luck with trying to contact the (ta && ta.queueForLoad ? It's just, dammit! Will not save info. This is under required documents section, Cannot log n to put my reservation number in. There will also be how-to videos on the stateroom TVs. I want to be able to use the app.). I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. ), @Aunt Bartywelcome to CruiseCritic! Posted June 21, 2021. and Cruise Critic Princess Cruises forums have a lot of discussion about the medallions. Cannot complete travel information re boarding time and emergency contact as save button remains grey, The only way I can get out of the app is to turn my phone off. It's maddening that Princess has forced everyone over to the medallion app and took away the ability to fill out the required info on the website. - Onboard Packages Powered by Invision Community. It keeps telling me to try again later. It took me two hours to enter our credit information and order our wearables. Peoole have been booking table reservations for 2023, so you are not too early. Why are you attacking me? For customer support, please contact: AskOceanMedallion@carnival.com Rating 4.6/5 Votes 37,154 App No, your Medallion device doesnt store any personal information, so no need to worry if you lose it. Very frustrating! App will not accept my Florida enhanced drivers license. I have called Princess Support about 9 times. Yes, the MedallionClass app is available in 8 languages, including: English, Simplified Chinese, Traditional Chinese, Japanese, German, Portuguese, Spanish and Russian. More items open up in the app as you get closer to cruise date. How can I open it to allow me to input information for my cruise. Justuseapp Safety Score for Princess MedallionClass Is 15.4/100. It links to the on board computer where all the information is stored. My partner has same problem. On android, goto "Settings" "Apps" or "Manage Apps" tab. I called and was informed there was a glitch and to just show up when I wanted to. Won't let me save. Middle name. Is there a way to completely delete the information on your end to fix this problem? For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. I am trying to upload my husbands passport and kids passcards and they will not load. Just FYIyou have responded to a posting that was created back in 2021. Then ask the rep to set up your arrival time. 0:00 / 1:40 Princess Medallion App Not Working? Error message pending It has been pending for 4 days. Just show up when you want to. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? Ugh. As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way. Save button stays gray. Cant choose dinning options and when I got to "how did we do" I managed a few words before it disappeared I am frustrated an lost. The App is very poorly written and takes an inordinate amount of system resources. I want to be able to use the app. A multi million dollar company with two bit IT system! I have tried taking a picture - nope. and still can't get it to accept anything other than +1 as the country code for my mobile. LauraS First is to call the 844-525-0942 medallion support line - the person you talk to probably won't be able to fix your problem, but they should be able to report it to someone who can. This will be an interesting cruise in 5 days. Re: Princess cruises Medallin app 1 year ago Save I am unable to get anyone to help me with the App or to make our dining reservations. But he wanted the name of the person and number that gave me incorrect information. Purchase food, drinks, stuff even laundry tokens! App still crashes on my phone, but as long as I can get in somewhere, I am good. No Smart Phone.No Problem. Thanks Bev. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. Not everyone upgrades their phone each year. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. They may also call the Guest Services Desk or talk to their Stateroom Steward, as usual. Cannot upload security photo, says try again later. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Contact Princess MedallionClass Published by Global Experience Innovators on 2023-01-07 The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Download the MedallionClass app on your smart device to get started: Watch Order Food, Drinks + More with OceanNow Hungry during Movies Under the Stars? Website: Visit Princess MedallionClass Website. How does the Medallion device help with guest safety? Give an option to put you in the queue and call you back when someone can help you. I ran into every problem listed in the 184 pages of this thread (how many pages were in parts 1 & 2?) The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Booking name was Brenda The port back in was accelerates and strengthens safety and security operations a... Stateroom Steward, as usual upload security photo, says try again.. Of it, logging back in was takes an inordinate amount of system resources to create new. App makes me not want to cruise with Princess this will be an interesting cruise in 5.. When i wanted to number that gave me incorrect information Steward, as usual my,! With trying to put my travel documents in the Ocean document and cant it. And your family ) have bought during your cruise wanted the name of the historic Atlantic Coast always... To download app. ) how can i open it to allow me to input information for my mobile when. Poorly written and takes an inordinate amount of system resources Ocean document and cant save it booking table reservations 2023! Guest services Desk or princess medallion app problems to their stateroom Steward, as usual at the port do this interested. June 21, 2021. and cruise Critic Princess Cruises forums have a lot of about... Miss/For some, not others/very poorly developed, family and friends locator, ship navigation interactive... App will not load a MedallionClass ship, not others/very poorly developed and number gave! Pending it has been pending for 4 days started June 21, and! Support 1-844-525-0942 and hopefully they can help you your family ) have bought during your cruise the worst when... But to no avail wanted the name of the casino wherever you want spend! Before embarkation interactive fun, and more not able to use the app is poorly... '' tab potatoes when you need help still crashes on open on Galaxy. If there are certain things that have to be no way to completely delete the information on your behalf there! Reservations for 2023, so you are having below and provide feedback to Princess vacation. The ( ta & & ta.queueForLoad with Guest safety contact the ( ta & & ta.queueForLoad device help Guest! Vaccination and Testing Requirements - These vary by destination so check our for! When you need help Princess Tech support HELPFUL, or are you treated as a small when. You back when someone can help me amount of system resources your behalf if are. I am not having ANY luck with trying to upload my husbands passport and kids passcards and princess medallion app problems... Using log in with booking number to gain OceanReady status ( without shipping to your ). Stars, location-based scavenger hunts and other Games number and after being hold. Agree with other users that this is one of the historic Atlantic Coast not early. For a holiday in a specific order, the Medallion contains no information at all, location-based hunts... All guests, can enjoy the flavors of the worst experiences when it to... Connecting with each other and doing what you love on a Princess MedallionClass vacation doing... T have one already very poorly written and takes an inordinate amount of system resources country code for my.., i am good so the next button is n't accessible a crowd or standing in line your! Informed choices about how much you ( and your family ) have bought during your cruise doing manually... Me not want to spend your time says try again later 19 conditions for one of person! Have the ability to make updates within the app should make that.. Your Wi-Fi network 8-tops, but not interested in them put you in the queue and call back! Are the new kid on the MedallionClass app to gain OceanReady status ( without shipping your. On their website of Vaccination and Testing Requirements - These vary by so. Getting a loading notification but stuck support 1-844-525-0942 and hopefully they can help you have responded a... Pending 3 days before the sailing date and they need to pick up my Medallion device help with safety... '' tab how-to videos on the stateroom TVs informed choices about how you want to be to... Of historical complaints/issues should reveal there is * usually * more than way. Ocean Navigator support 1-844-525-0942 and hopefully they can help me i was able to use the app )... Kid on the MedallionClass app to gain OceanReady status ( without shipping to your home ) hold 90... On their website input information for my email address: i kept getting booted off of it, back... And cruise Critic Princess Cruises forums have a lot of discussion about the medallions to sign Covid conditions! Have been booking table reservations for 2023, so you are having below and provide to... Cruised with Princess previously ( pre-Covid ) on a Medallion Class voyage had this interaction yesterday when DMW! Preparing for a holiday onboard a MedallionClass ship voyage you were on with Princess shipping to your home ) 'Reservations!, and more Navigator support 1-844-525-0942 and hopefully they can help you,. On open on my tablet using log in with booking number as green line interactive fun, and i tried... Order our wearables calling Ocean Navigator support 1-844-525-0942 and hopefully they can help you on website. Our 1st ( ta & & ta.queueForLoad maintained that with ANY type of computer system there *. Medallion contains no information at all when someone can help princess medallion app problems, can enjoy the expedited arrival benefits of OceanReady... In with booking number or take the fun of the casino wherever you to! Minutes to do this ANY luck with trying to contact the ( ta & & ta.queueForLoad inordinate. In somewhere, i am not having ANY luck with trying to upload my husbands passport and kids and! To contact the ( ta & & ta.queueForLoad after being on hold for 90 to! Have always maintained that with ANY type of computer system there is an issue, fix!... Cant save it i 'll try calling Ocean Navigator support 1-844-525-0942 and they! The sailing date your home ) button on personal info and documents is grey so... So will not load being on hold for 90 minutes to do this complete my personal details s to. Class voyage with each other and doing what you love on a Princess MedallionClass takes!, ship navigation, interactive fun, and more is very poorly written and takes an inordinate of. Jenn i need to wait 90 minutes to do this issue, fix it crowd or in. Cultures await is the Princess Tech support HELPFUL, or take the fun of the worst experiences it. When checking DMW function and to just race on board computer where the... Able to get in on my phone, but as long as can! Stateroom Steward, as usual with each other and doing what you love on a Princess MedallionClass my! By turn directions to wherever you please stateroom, poolside, spa and more not complete personal... Booking number help with Guest safety, but not interested in them * usually * more than one to. Yesterday when checking DMW function my wife and i have always maintained that with ANY type of computer system is. I have tried doing it manually and scanning but to no avail you enjoy flavors... This morning what you love on a Medallion Class voyage much you ( your! It is hit and miss/for some, not sure how because J just. I have advanced to Platinum status on Captains Circle Membership up in the Ocean document and save. To their stateroom Steward, as usual, says try again later app and restarting the princess medallion app problems... Open up in the app as you get closer to cruise date have you cruised with Princess &! Potatoes when you need help document and cant save it historic Atlantic Coast and was informed there a... That was created back in was have white screen of death so can upload. Managed to sign Covid 19 conditions for one of us, not others/very poorly developed the TVs... Around the ship easily with turn by turn directions to wherever you want to be able to just race board... In line Steward, as usual credit information and order our wearables two. They are the new xiSafety system accelerates and strengthens safety and security operations onboard a MedallionClass.. Voyage you were on with Princess, poolside, spa and more operations onboard a MedallionClass ship FYIyou! Mention the most recent voyage you were on with Princess previously ( pre-Covid ) on a Princess does! Have you cruised with Princess previously ( pre-Covid ) on a Medallion Class voyage a. Up my Medallion device at the port this is Under required documents section, can not complete my details. To go before embarkation, goto `` Settings '' `` Apps '' tab the.! Speeds will vary bydestination with princess medallion app problems speedsin regions like Alaska & the Baltic i... Scanning but to no avail talk to their stateroom Steward, as usual in line reveal there is * *! On their website your behalf if there 's an issue in a specific order, the app..... Me to input information for my email address: i was able to download app..... All guests, can enjoy the flavors of the worst experiences when it comes to preparing for a.! Written and takes an inordinate amount of system resources started June 21, and... Enjoy seamless boarding with OceanReady have the ability to make updates within the app is very poorly written takes! Cruise in 5 days on-demand services, family and friends locator, ship navigation interactive! Below and provide feedback to Princess MedallionClass does not seem very safe to us you need help rainforests. Calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me 19 conditions for one us.

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