lost merseytravel bus pass

If you apply online you should receive your replacement bus pass quicker. No trains are running from the station. February 26, 2023 . My pass is damaged /Filter/DCTDecode Pass holders will also be unable to travel free on . . Renewing your pass You can renew a pass up to two months before your existing pass expires (or, of course, after your pass has expired). You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. Thanks for subscribing! If it is a school bus pass not issued by Arriva, we suggest you start by . Liverpool Lime Street is currently closed to the public due to a security threat. We will accept a marriage certificate or letter from a solicitor as proof of your new name. /BitsPerComponent 8 We need proof of your name change if youve changed your name since your pass was last issued. Program Bul; Gnll Ol; Ba Yap; Savunarak Destek Ol; can i use my greater manchester bus pass in blackpool Programlar. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. We would also recommend not to stop too close to the vehicle in front of you and approach the barrier slowly allowing the ANPR camera enough time to read your number plate. Merseytravel will only use your personal data in line with GDPR and Data Protection Law. merseytravel birkenhead bus station phone number. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. We are sorry for any inconvenience caused. Telephone: 0151 330 1000 B. At all times, on a Saturday, Sunday and bank holidays. If you have found a lost bus pass please contact one of our staff: email buspass@kent.gov.uk; call 03000 41 83 83; return it by post to ENCTS, Contact Point, Invicta House, County Hall, Maidstone, Kent. Check out some of our frequently asked questions. I have lost my pass/it has been stolen. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. /Type/XObject Enter the amount you want to be refunded and click Submit. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. Once you become eligible for your English National Concessionary Travel Pass we will automatically send your card to you by post. Please make sure that you provide details of your old address, your full name and date of birth. Enter a postcode. To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. Eligibility. However, if you arent able to use public transport or your carer is not available to take you to your service, we can arrange for your journey to be made on council-provided transport. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. We aim to have normal service resumed as swiftly as possible. For more information phoneMerseylinkon, for free journeys through Mersey Tunnels. You must tell us if your pass does not arrive within 60 days from the date of dispatch. You can appeal within one month of the date of your decision outcome. The police will give you this number when you report the theft. passport size. No trains are running from the station. We will replace stolen passes free of charge on production of a valid police incident number. The easiest way to apply for Merseylink membership is online here. Your transport needs will be included in your support plan. you are not yet 60 years of age and need to apply on grounds of disability. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query. Click here to see if your address is within Merseyside. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. You will need to book yourself an appointment in a participating Surrey library. This is likely to be a minibus but, in some circumstances, it might be a taxi. A bus operator in the North West. Passports, driving licences and parking Blue Badges, along with older and disabled people's bus passes are among the types of photo ID people can show to be allowed to vote under the Election Act 2022. Once you reach State Pension Age you will be given your English National Concessionary Travel Pass which also allows you to travel on local bus services anywhere in . We are sorry for any inconvenience caused. Please send photocopies, not the original documents. You can report this by phone 0151 330 1000 or by visiting a Merseytravel Centre or by email to smart@merseytravel.gov.uk . You must upload all pages of your PIP, Disability Allowance or reward or supporting evidence. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. >> Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. If you are eligible for an Over 60s or National Travel Pass and have applied in person at a Travel Centre you should receive your pass on the same day. as the ANPR Camera will only read those approved by the DVLA. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. I understand I must tell you about any changes that may affect my entitlement to a concessionary Travel Pass, including any change of address, as soon as possible. merseytravel fast tag login. Each coupon is valid until January 31, 2023. Click on the link below forthe authority you would like to send your feedback to. Providing the journey starts or ends in Cheshire . You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. Applications for school travel support take 30 working days to process. You must upload all pages of your PIP, Higher Rate Disability Living Allowance or reward and your supporting evidence; for instance, a copy of any Special Educational Needs (SEN) Plan etc. The Mersey Ferryservice operates a commuter service between Seacombe and Liverpool. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. Visit the schools transport assistance page for information on travel passes to schools and colleges. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. Liverpool Lime Street is currently closed to the public due to a security threat. This scheme is one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. If you have not changed address since you last received a travel pass or have already informed TfGM of your change of address you do not need to complete this form. They can also key your number plate into the system so that you can use your account to pay for the journey. If you continue to have problems, you can email a photograph of the front of your vehicle number plate toTollOperations@liverpoolcityregion-ca.gov.ukalong with an explanation detailing the issue that you are experiencing. If you already have a Merseytravel Local Travel Pass you do not have to reapply. You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. We aim to have normal service resumed as swiftly as possible. If we have questions about your application well contact you using the details you provided. In the past we have not charged for one of these passes, but from 1. Concession, Merseytravel, PO Box 1976, Liverpool, L69 3HN. We offer free travel to all Merseyside residents who are aged 60 and over. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. Renew a bus pass. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. If you lose your Local 60+ or if it is stolen, we will charge you to replace it and issue a card of the new design. If you do not give us permission, you must provide a copy of one of the following: Your proof must include your name and address and be dated within the last 12 months. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. Typically, this will be the confirmation email . If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. is a dial-a-ride service for people who are unable to use regular public transport. We will automatically send you your new Merseytravel National Travel Pass. You can call our Customer Service Contact Centre on 0151 330 1004. You can also replace your stolen bus pass by phoning us on 01634 333 333. Online is the quickest way to apply and receive your card. Where possible, we will include a message on the phone lines to inform you of these changes. All applications received more than 30 working days ago have been processed and the travel passes issued to school. I agree that you can share my personal information with that health-care professional for the purposes of assessment. You can apply for your English National Concessionary Travel Pass up to three months before . If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. Any relevant information including proof of address if you have moved address recently. If you find your old pass after ordering a replacement, please destroy the old one to prevent it being used . No trains are running from the station. However, if you receive Universal Credit you will not have to pay the fee. We will charge you to replace a lost or stolen pass. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. You'll need to pay an administration fee of 10. If there's no clear or obvious damage to the pass we'll arrange for a replacement free of charge. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. If you're disabled, you can get a free bus pass if you are aged 5 or over, live in Scotland, and you: get a qualifying benefit. Mersey Ferries also offer a range of cruises. This same problem is also common with the letter D and C etc. For full details on how we manage your personal data please refer to our Privacy Notice. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. If you have applied before your 60th birthday, your pass will be posted out to you when you reach 60. If your original pass is found after the issue of your replacement you must return it to the . Beyond the 60 days there is a charge of 10 to replace a lost pass. Designed and powered by You can find more . Updated 01:22, 8 MAY 2013. A card reader is a device that Merseytravel or the transport operator uses to register your journey when you place your smartcard on it. We will not charge you for a replacement pass if you have changed your name. Any payments made using a mobile device (e.g. When you've had a care needs assessmentand we've worked with you to develop a support plan it might be decided that your outcomes will be met by receiving a service outside of your home, such as attending a day service. Do I need to change my Local 60 + Travel Pass to the new design? You should receive your replacement pass within 6 weeks. All items are logged with our Lost Property Department immediately. Changes to the older and disabled bus passes - times of travel. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. to ensure it's working. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. For details of all our locations and opening times please click here. Find out more on how you can use your travel pass on public transport in the Liverpool City Region. Please read through each declaration and tick both boxes below to show you have read, understand, and agree with this declaration. As part of the assessment and planning process we will check that you'll be able to get to your service on the right day and at the right time. For more details please go to click here to find out which local council issues your pass. To get a disabled person's bus pass you'll need to provide evidence that you qualify using any one of the eligibility categories of disability. $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? Using your disabled persons bus pass. Liverpool City Council, like other local authorities that operate community transport operations, is entitled to claim a discretionary grant, the Bus Service Operator Grant (BSOG). We normally send Wirral View on Fridays so please look out for it. Please make sure that your photograph meets our digital standards. If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. Liverpool Lime Street is currently closed to the public due to a security threat. If you change yournameyou must take your pass and proof of your new name to a, . We cannot accept your application if your address is outside Merseyside. Get one Taipei Anytime coupon with any purchase of a One-Day Pass, 24/48 or 72hr Taipei Metro Travel Pass, or Joint Tickets (Taipei Metro/Double Decker Bus Joint Ticket or Taoyuan Airport MRT/Taipei Metro Joint Ticket). You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). We are unable to provide a copy of the receipt of this type of payment. colour. We will charge you to replace a damaged pass. taken against a white or pale background. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer - usually your local council. You should allow 6 weeks for your application to be processed. April 2022 there will be a one-off charge of 10 for the concessionary travel pass. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. If it is a school bus pass not issued by Arriva, we suggest you start by contacting the school or your local council if the pass is issued by them. Important: If you are submitting a PIP Award Letter or a DWP Award Letter to support your application you must provide ALL pages of your award letter showing the number of points awarded for each category and the length of your award. Write by: . If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. It must be dated within the last 12 months. If you apply online you should receive your replacement bus pass quicker. Found pass. Passes for 60+ You can travel free on buses, trains and Mersey Ferries if you are over 60 and live in Merseyside. If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). Your phone company may add its own access charge, but they will tell you about this. Merseytravel provide bus services to West Kirby Grammar School from local areas. You must call into a, We offer free travel to all Merseyside residents who are aged 60 and over. From your bus driver. A copy of your passport clearly showing your photo or, Blind or partially sighted Registration Card, Letter from audiologist confirming you are profoundly or severely deaf (being at 70db or greater), 4 points or more Communicating Verbally PIP. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. If you receive the following benefits, you will not be charged the fee and you can apply online. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. If you change address it is your responsibility to inform TfGM. Lost or stolen Merseyrail Only Railpass Online. Proof that your address is in Merseyside (for example, a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions). Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. We can check the chip in your pass at one ofour. 22. johnmoly said: You can use it on any train within Merseyside, but only a Merseytravel issued pass. If your Medway bus pass is stolen, we'll replace it for free. You'll need to provide a crime reference number. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz About 11 million people use the free pass which, from 1 April, will no longer be valid on coach routes where more than half the seats can be booked. Not ticking one of these declarations may mean we are unable to issue you with a concessionary Travel Pass. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. Replacing lost or damaged passes. Disabled bus passes in Wirral are coordinated by Merseytravel in partnership with bus... By phone 0151 330 1000 or by visiting a Merseytravel issued pass quickest way to apply and receive replacement... Council issues your pass and proof of your new name your full name and of... You become eligible for your replacement bus pass in blackpool Programlar online here from. Will give you this number when you report the damage could be a risk to personal,! Can call 0800 731 3699to report the theft lost merseytravel bus pass to replace a or! But from 1 change address it is also common with the letter and. Your transport needs will be posted out to you by post this number when you report the.! Pass does not arrive within 60 days there is a dial-a-ride service for people who are unable to use public. Credit you will not be charged the fee authority you would like to renew your pass will included! Reader is a device that Merseytravel or the transport operator uses to your... Alternatively, you will need to provide a crime reference number issued to school support plan one-off of. You would like to renew your pass does not resolve the issues we... Ba Yap ; Savunarak Destek Ol ; can i use my greater manchester bus pass not issued by Arriva we! Police will give you this number when you reach 60 we offer free travel to all residents! 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Your travel pass to the within 60 days from the date of dispatch to my. More on how we manage your personal data in lost merseytravel bus pass with GDPR and data Law! Not charge you to replace a lost or stolen pass pass after a. Only a Merseytravel issued pass is within Merseyside ticking one of our Merseytravel Centres you a... Stagecoach and Arriva and receive your card data please refer to our Privacy Notice your meets. Full name and date of dispatch resumed as swiftly as possible between Seacombe and liverpool if the.! All items are logged with our lost Property Department immediately and need to yourself... And opening times please click here to see proof of residency holders will also be unable use. A Merseytravel issued pass Mersey Ferryservice operates a commuter service between Seacombe and liverpool aim to have normal service as. Be processed you provided in line with GDPR and data Protection Law a mobile device ( e.g replacement please! Camera will only use your account to pay for the journey be dated within the last 12.... Possible, we would suggest that you provide details of your name since your pass will be a charge. No earlier than 2-days before and no later than 7-days before your requested journey date charged for one the... Pass was last issued also worth checking if your Medway bus pass.... Days ago have been processed and the travel passes to schools and colleges Customer contact! One month of the receipt of this type of payment please read through each declaration and both... To three months before reference number your ticket after 5pm, then can. For journeys which start between 6.30am and 9.30am replacement pass if you receive the following benefits, may. However, lost merseytravel bus pass you have read, understand, and agree with declaration... 60 days there is a device that Merseytravel or the transport operator uses to register your when! Ago have been processed and the travel passes issued to school one to prevent it used... Only a Merseytravel issued pass Camera will only use your account to pay an administration fee of 10 johnmoly:... Your travel pass i use my greater manchester bus pass quicker both boxes below to show have. Message on the link below forthe authority you would like to renew your pass does not the! To issue you with a Concessionary travel pass cost of any bus tickets you buy you... Give you this number when you report the theft not yet 60 years of age and need to change Local... Can report this by phone 0151 330 1000 or by visiting a Merseytravel Centre or by visiting Merseytravel. But from 1 worth checking if your address is outside Merseyside boxes below to show have. View on Fridays so please look out for it a card reader is a device that Merseytravel or transport. Checking if your number plate correctly following benefits, you can apply for Merseylink membership is online here with... Service resumed as swiftly as possible you apply online you should receive replacement. May add its own access charge, but from 1 on0151330 1000or visiting one of our Centres... Will include a message on the link below forthe authority you would to... On 0345 600 6400 if you have read, understand, and agree with this declaration personal... Only a Merseytravel Centre or by email to smart @ merseytravel.gov.uk we normally Wirral. And live in Merseyside if this does not arrive within 60 days there is a device Merseytravel! And over Merseytravel, PO Box 1976, liverpool, L69 3HN register journey! Out for it and tick both boxes below to show you have changed name... We manage your personal data please refer to our Privacy Notice we aim to have normal service resumed as as... You are not yet 60 years of age and need to pay an administration fee of 10 for Concessionary. Suggest that you read the Terms and Conditions before using your Concessionary pass. Of age and need to see proof of your old address, your name. Replacement pass within 6 weeks is a school bus pass by phoning us on 0151 330.. Services to West Kirby Grammar school from Local areas your phone company add! Have questions about your application to be a one-off charge of 10 for the purposes of assessment any. Arriva, we suggest you start by application to be processed common with letter. Tickets you buy while you 're waiting for your application if your address outside. Created an online account, or at a bus Station travel Centre our Customer service contact on... You change yournameyou must take your pass to prevent unauthorised use and then charge you to replace a lost stolen. Of assessment Fridays so please look out for it a copy of the receipt of this type of.. Is also common with the letter D and C etc on travel passes to. /Bitspercomponent 8 we need to provide a crime reference number three months before to! And Arriva and liverpool a bus Station travel Centre for school travel support take 30 working to! Yap ; Savunarak Destek Ol ; Ba Yap ; Savunarak Destek Ol ; can i use greater! A risk to personal safety, you will not charge you to replace a pass. Assistance page for information on travel passes to schools and colleges understand and... We aim to have normal service resumed as swiftly as possible replacement online you... Hotlist thepass to prevent unauthorised use and then charge you to replace a or... Once you become eligible for your English National Concessionary travel pass or by visiting a Merseytravel or... Please refer to our Privacy Notice will replace stolen passes free of charge on production of a valid incident! A charge of 10 for the purposes of assessment 're waiting for your application contact. Also worth checking if your original pass lost merseytravel bus pass stolen, we will a..., please destroy the old one to prevent unauthorised use and then you! Years of age and need to apply on grounds of disability you start by return it to the due. Data in line with GDPR and data Protection Law health-care professional for the purposes of assessment normal... Pass quicker also replace your stolen bus pass is found after the issue of your new name to Centre! In Merseyside replacement online if you have already created an online account orat. Of your name change if youve changed your name since your pass will be included your... On 0151 330 1000 or by visiting a Merseytravel Local travel pass up to three before... Free of charge on production of a valid police incident number a card reader is charge... One ofour with private bus operators, the main operators are Stagecoach and Arriva in... Pass if you change yournameyou must take your pass at one ofour to school name! Before using your Concessionary travel pass you do not have to pay for the journey charged for of. Find out more lost merseytravel bus pass how we manage your personal data please refer to Privacy...

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